Al Dar Coffee House - Your Feedback Brews Better Coffee

Al Dar Coffee House ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site, purchase our products, or participate in our services, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal information:

Contact Information: This includes your name, postal address, email address, and telephone number, which we collect when you create an account, place an order, sign up for our newsletter, or contact us with inquiries.
Transaction Information: This includes details about purchases you make on our site, such as the products you buy, the date and time of your purchase, and the payment information you provide. We use a secure payment processor and do not store your full payment card details on our servers.
Demographic Information: We may collect demographic information, such as your age, gender, and interests, to better understand our customer base and tailor our offerings. This information is typically collected through surveys or registration forms.
Usage Data: We automatically collect information about how you use our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this data.
Marketing Data: Includes your preferences in receiving marketing from us and your communication preferences.
Workshop and Tasting Session Information: If you register for our brewing workshops or coffee tasting sessions, we will collect information necessary to facilitate your participation, such as your name, contact information, and any dietary restrictions or preferences.
Catering Service Information: If you request our catering services for local events, we will collect information necessary to fulfill your request, such as the event date, time, location, number of attendees, and specific catering requirements.

How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To provide you with the services you request, such as processing your orders, delivering products, and providing customer support.
To Improve Our Site: To analyze how you use our site and to improve its functionality, design, and content.
To Personalize Your Experience: To personalize your experience on our site, such as recommending products that may be of interest to you.
To Communicate With You: To communicate with you about our products, services, promotions, and events. This includes sending you newsletters, marketing emails, and other promotional materials. You can opt-out of receiving these communications at any time.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
To Improve Workshops and Tasting Sessions: To manage your registration, provide you with relevant information, and improve the overall quality of our workshops and coffee tasting sessions.
To Provide Catering Services: To process your catering requests, coordinate with you on event details, and ensure the smooth delivery of our catering services.

Legal Basis for Processing

Our legal basis for processing your personal information depends on the purpose for which it is being processed:

Contractual Necessity: We process your personal information when it is necessary to fulfill a contract we have with you, such as when you place an order on our site.
Legitimate Interests: We process your personal information when we have a legitimate interest in doing so, and your rights and freedoms do not override those interests. Our legitimate interests include improving our site, personalizing your experience, and communicating with you about our products and services.
Consent: We may process your personal information based on your consent, such as when you sign up for our newsletter or agree to receive marketing emails. You have the right to withdraw your consent at any time.
Legal Obligation: We may process your personal information when it is necessary to comply with a legal obligation.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

Service Providers: We share your personal information with service providers who assist us with various aspects of our business, such as payment processing, shipping, email marketing, and data analytics. These service providers are contractually obligated to protect your personal information and to use it only for the purposes for which we disclose it to them.
Business Partners: We may share your personal information with business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your personal information to legal authorities if we are required to do so by law or legal process.
Other Third Parties: We may disclose your personal information to other third parties with your consent.

International Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected when it is transferred internationally.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using encryption, firewalls, and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the following rights with respect to your personal information:

Right to Access: You have the right to access your personal information that we hold.
Right to Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
Right to Erasure: You have the right to have your personal information erased in certain circumstances.
Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your rights under data protection law.

To exercise any of these rights, please contact us at:

Al Dar Coffee House 12 Sheikh Zayed Road, Suite 1502, Dubai, Dubai, 12345 AE

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to personalize your experience on our site, to analyze how you use our site, and to show you targeted advertising.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our site.

Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of all websites you visit.

Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site.

If you have any questions about this Privacy Policy, please contact us at:

Al Dar Coffee House 12 Sheikh Zayed Road, Suite 1502, Dubai, Dubai, 12345 AE